At FULCRAL, we are fully transparent about our shipping process. Thank you for shopping with us! This Shipping Policy explains how we process and deliver your orders.
Order Processing Time
- Orders are processed within 3 business days.
- Custom print-on-demand products may require additional production time before shipping.
- Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Delivery Time
- Shipping is handled by Gelato Print on Demand and its partner carriers.
- Estimated delivery times vary based on the destination and selected shipping method. Average shipping times are:
- Domestic: 3-5 business days
- International: 5-7 business days
- Unexpected delays may occur due to customs, weather, or carrier issues.
Shipping Costs
- Shipping fees are calculated at checkout based on the shipping address and selected method.
- Free shipping may be available for orders over a certain amount.
- Additional customs fees or import duties may apply for international orders, and the customer is responsible for these charges.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Tracking availability depends on the selected shipping method.
Lost or Delayed Shipments
- If your order is significantly delayed or lost, please contact us at fulcral.pt@gmail.com.
- We will work with Gelato and the shipping carrier to resolve any issues.
Returns Due to Incorrect Address
- If an order is returned due to an incorrect or incomplete address, the customer may need to cover the reshipping costs.
Contact
- If you have any questions about our Shipping Policy, please contact us at fulcral.pt@gmail.com.